Standard Equipment Warranty

All of the ‘second user’ computers and peripherals that we sell come with a six months parts and labour warranty. This means that during the six month warranty period we will repair the item without charge. This includes any parts or components required to effect a full repair and the cost of any labour required.

Any ‘new’ equipment that we sell will be covered by the normal one year manufacturer’s warranty, unless the equipment has been purchased with some ‘extended’ warranty’.

Extended Equipment Warranty

For an additional fee, made at the time of purchase, we will extend the warranty of any ‘second user’ equipment from six months to one year.  This means that during the one year warranty period we will repair the item without charge. This includes any parts or components required to effect a full repair and the cost of any labour required. The exact level of the additional fee will be dictated by the value and condition of the equipment, but will typically be £50.00 or 10% of the purchase price, whichever is the greater.

Software Faults

Note that all equipment warranties cover only faults of the equipment hardware. Where equipment requires software to operate (e.g. computers), faults in the operation of the equipment due to software malfunction are not covered under any warranty. Any fault caused by the operating system or other installed software is the responsibility of the software vendor (Microsoft, Apple, Adobe, etc.).

The majority of computer faults are software faults such as ‘failed software updates’ or system software corruption. These can very often produce the same symptoms as hardware faults, and for this reason we always supply customers with the means to re-install the system software, where necessary. This may be in the form of a USB Pen Drive or CD-ROM.

Support for Computer Operation

Any customer who may require support with the operation of equipment and/or support for installed software, can enter into a support agreement with us. For a small monthly fee, we will provide additional assistance with computer operation (including software malfunction), connectivity to printers, networks, internet configuration and programs operation. Support is provided via email, telephone and/or remote connection

Consequential Loss / Data Loss

We ask that all customers put effective backup procedures in place to protect themselves from data loss. This can be either by establishing a manual backup routine, or by using a convenient backup utility program. We are not responsible for any consequential losses stemming from any fault that manifests in any equipment that we sell. It is the customer’s responsibility to ensure that all data is properly backed up.